• We aim to provide reliable and timely shipping for a smooth shopping experience at kijiretail.

Order Processing Time

• Local Orders (Pakistan) are processed within 24 hours
• Orders placed on weekends or holidays are processed the next business day

International Orders

• International orders are processed within 3–4 business days after payment confirmation
• Weekend or holiday orders are processed the next business day

Order Confirmation:

• Confirmation is sent via email & WhatsApp after order placement
• Tracking details are shared once the order is shipped

Local Shipping Rates

• Express shipping nationwide at a flat rate of PKR 150

International Shipping Rates

• 1 article:   USD 23
• 2 articles: USD 28
• 3 articles: USD 32
• 4 articles: USD 41
• 5 articles: USD 46
• 6 articles: USD 54
• 7 articles: USD 63
• 8 articles: USD 71
• 9–10 articles: USD 104
• 11 or more articles: USD 113
• International shipping rates may vary for certain regions (e.g. Australia, South America)
• Prices include local taxes. Any customs duties or international taxes are payable by the customer at delivery.

Payment Failure

• Retry with correct details and stable internet
• If amount is debited, refund is processed within 7 business days Contact info@kijiretail.com for support

Important Notes

• If a parcel is held by customs (which is rare), kijiretail is not responsible.
• We reserve the right to cancel orders due to stock unavailability, declined payments, or similar issues.

Order Tracking

• Tracking details are sent via email or SMS once your order is shipped
• Tracking information may take up to 48 hours to update after dispatch.

Shipping Restrictions

• We are unable to ship to certain restricted international locations due to customs regulations

Shipping Delays

• Delivery delays may occur due to weather, holidays, carrier issues, or customs clearance.
• While we are not responsible for such delays, we will assist in tracking and resolution where possible

Shipping Issues

• If your order is lost or damaged in transit, please contact our customer support team immediately.
• We will coordinate with the courier to resolve the issue and arrange a replacement or refund, where applicable.