• We offer a “No Questions Asked” Exchange Policy on all items except sale items.
• If you are not fully satisfied with your purchase, you may exchange your product within 15 days from the order date.
• Refunds are also applicable within 15 days of purchase, subject to policy conditions.

How to Request an Exchange or Refund

• Contact us within 15 days via email at info@kijiretail.com
• Customer support hours: 10:00 AM – 5:30 PM (Monday to Saturday)

Conditions for Exchange / Refund

• Items must be returned in saleable condition
• Product must be unused, unwashed, undamaged
• Original tags and packaging must be intact

Exchange Eligibility

• All non-sale items are eligible for exchange
• Exchange is available only in areas where pickup service is operational
• To confirm exchange availability in your area, contact +92 301 5555363

Exchange Value Rules

• Exchange item(s) must be of equal or higher value than the returned item
• Exchange for a lower value item is not allowed
• Multiple items can be selected in exchange, provided the total value meets or exceeds the returned item’s price

Exchange Dispatch Timeline

• Exchanged items are dispatched within 72 hours after the returned product passes inspection
• Any delays will be communicated via email, SMS, or phone call

Exchange Charges

• No exchange fee is charged
• If exchanging for a higher-value item, the difference can be paid via Cash on Delivery (COD)
• COD and cash handling charges apply where applicable and are non-refundable